SolarEast Heat Pump Ltd. (hereinafter referred to as "We", or "SolarEast") is committed to protecting your privacy. The Original Intelligence Privacy Policy (the "Policy") describes our practices on privacy information related to personal data (defined below) that you process with our products and services (collectively the "Services"), such as the Original Intelligence Mobile App (the "App").

which we collect and process your personal data and how we use, store, share and transmit your personal data. In this policy, you will also find ways to access, delete, or protect your rights to your personal data

If you have any questions about this policy, please feel free to contact us by:

Email: SDHR@sunrain.com

You are not obliged to provide us with your personal data (as defined below). However, if we refuse to provide such data, we may not be able to offer you these products and services.

In this policy, some names are defined as follows:

Personal data: refers to the data information generated, collected, recorded and stored electronically or otherwise, which can be used to identify personal identity and activities

Smart device: refers to the computing equipment produced or manufactured by hardware manufacturers, with the data transmission ability of human-machine interface and wireless connection to the network, including: smart home appliances, smart wearable devices, etc.

Application program: refers to the mobile application program (including mobile phone client or small program) developed by The Yuanxuan Smart Intelligence, which can help users to realize the remote interactive use with smart devices.

In order to provide you, we need the necessary personal data you need to provide these services. If you do not agree to provide it, we may not be able to serve you.

1) Register account data: When you register an account with our application, we may collect your account name and contact information, such as an email address or phone number as the login account.

2) Feedback information: If there are feedback and functional suggestions when using the service, we will collect your feedback content, in order to timely deal with the problems of the application or smart devices.

3) Image recognition: When adding a smart device, the application selects an image file from the album and uploads the selected image to the scanning recognition API in a third-party SDK. This is used to obtain the QR code and barcode information in the image as the device ID value, enabling the smart device to be added to the user's device list. We will not save the original file of the uploaded image.

4) Log information: When you use this App, in order to improve your user experience, the system and abnormal logs may be uploaded, including your IP address, language preference setting, operating system version, access date or time, etc., so that we can easily and accurately identify problems and help you solve them in time.

When you use a smart device, we collect some basic and pre-write information about the smart device and the data that you generate while using the smart device..

1) Basic information about smart devices: When you connect a smart device to a service, we may collect basic information about your smart device, such as device name, device ID, online status, activation time, firmware version, and upgrade information.

2) Information collected in connecting smart devices: According to the type of smart device you need to connect, whether the smart device is through Wi-Fi, connection, or 4G wireless connection, we will collect IP, Mac, IMEI data of smart devices.

3) Information of smart device report: Based on the different smart devices you choose to connect to the service, we may collect different information of your smart device report, such as firmware version, setting parameters, alarm data, and running data. To enable us to implement the functionality of the application, and to solve the device running problem when needed.

When you use the following application functions, our application will request you for the following system permissions related to personal data:

(1) Camera permission: the application opens the mobile phone camera to scan the bar code or QR code of smart devices, and add the hardware device to the user's device list.

(2) Access to the photo album: When the application adds the smart device, select the two-dimensional code picture shared by the smart device saved in the photo album to scan the code to add the smart device to the user's device list. We do not collect the picture file information in the album.

(3) Storage permission: In order to ensure the stable operation of the application, we need to read / write the storage permission of your device, read / write the application running log information and other necessary information in the storage space of the device, to realize the function of obtaining the local log information of the application.

(4) Location information: When the application can configure the WiFi module to access the router network, it needs to obtain the location information permission to search the router SSID connected to the mobile phone, and connect the WiFi module to the router through smartConfig.

The above information about personal data, equipment information, and system permissions is not necessary for the operation of application functions, but this information is very important to improve the quality of service, use of specific services and functions, and develop new products or services. We will not force you to provide this information, and your refusal will adversely affect the functionality of the application.

We will strictly test the access to the third party SDK, and publicly explain the latest situation of the access to the SDK in time. For details, please refer to the official privacy policy of the third party SDK.

Our products are developed based on DCloud uni-app SDK, with the purpose of APP the basic module and providing users with various functions. During the operation of the SDK application, collect your device unique ID code (IMEI / android ID / DEVICE_ID / IDFA, SIM card IMSI information) to provide statistical analysis service, and improve performance and user experience through application startup data and abnormal error log analysis, so as to provide better service for users.

For more details, please visit the DCloud User Terms of Service. The specific privacy policy address is: https://ask.dcloud.net.cn/protocol.html

For personal data, we will use it to provide the main functions of this application program, including:

(1) Create an application account: create a login account in the application to realize the legitimacy and security check of users when they access the smart device.

(2) Equipment access: intelligent devices are operated through the App. We need to verify the legality and authenticity of the equipment by checking the factory MAC information. In addition, if the device needs to be connected to the network, it needs to set the device network through the APP. This process requires you to input the corresponding Wi-Fi name and password, and the information is only used for the device distribution network. The SSID and password data you fill in will be stored in the device locally and will not be uploaded to the server. You can delete this information by restoring the factory device.

(3) Device control and status: You can remotely control the intelligent device through the application program, or you can remotely view the device setting parameters, running status and alarm information

(4) Collect user feedback: The feedback you provide is very valuable to improving our application, application services. To track the feedback you choose to provide, we will contact you using the personal information you provide.

We will only share your personal data after obtaining your consent, and we will not disclose your personal data to third party companies, organizations or individuals, except where:

1) Third-party service providers that perform certain business-related functions, such as web hosting, data analysis, infrastructure provision, IT services, customer support services, email delivery services, and other similar services, to enable them to provide services to us.

2) Disclosure to customers and other business partners who directly or indirectly provide you with smart devices and communication modules to use our applications and system services.

3) Disclose to the Affiliate or other third party when we need to conduct any reorganization, merger, sale, joint venture, transfer or other disposition (including but not limited to in connection with any bankruptcy or similar proceedings). In this case, you will be notified of any changes in ownership by email or prominently on our website, and the options you may have on your personal data.

4) We sincerely believe that access, use, preservation, or disclosure of information adheres to reasonable and appropriate principles:

Comply with applicable laws, regulations, legal procedures, or legal government requirements

Implement our user agreements and other agreements, policies, and standards, including the investigation of any potential violations;

Protecting our operations and business systems;

Protect the rights, property or safety of us, our users, third parties or the public by law or permission. Perform risk management, screening, and inspection of illegal, fraudulent, deceptive, or malicious activities.

In addition to the circumstances described in this section, you can rest assured that a third party will only obtain your personal data under your authorization.

We use commercially reasonable physical, management, and technical protections to protect the integrity and security of your personal data. We adopt a variety of security policies to effectively ensure the data security of users and devices.

Data encryption: We use secure encryption technology to encrypt the transmitted and stored data to ensure that your personal information is not stolen or tampered with.

Access restrictions: Only staff with specific privileges can have access to your personal data and strictly regulate this information.

Security protection: Use a professional security team, and use technology and measures that meet industry standards to prevent malicious attacks, theft and other risks.

If you have reason to believe that you are no longer secure with our products and services (for example, if you think the security of any accounts you may have with us is compromised), you can notify us immediately by email

We respect your rights and control of your personal data.

If you decide to send us an email, please specify in your request what information you wish to change, whether you wish to remove your personal data from our database, or otherwise let us know what restrictions you wish to impose on our use of your personal data. Please note that for security concerns, we may ask you to verify your identity before taking further action on your request. Under the applicable data protection laws in the relevant jurisdictions, your privacy request will be satisfied within the time frame.

You may exercise any of the following rights:

1. Access rights: Please access your personal data in the application by accessing the [my] function page.

2. Right of correction: I ask us to correct the inaccurate or incomplete personal data about you.

3 Delete right: You can operate in the following ways to delete your personal data through "[my] - [account] and security] - [account cancellation]" in the application. The deleted personal information includes: user account information, associated device information, feedback information, etc.When you delete the information from our service, we may not immediately delete the corresponding information in the backup system, but will delete the information on the backup updates.

We provide products and services around the world, and personal data may be transmitted, stored and processed outside the country or region where the data was originally collected. Furthermore, the applicable laws in the country and region where we operate may differ from the same applicable laws in your country of residence. According to the Personal Data Protection Framework, to facilitate our operational services, we may transmit, store, and process your personal data in jurisdictions outside of your place of residence.

No matter where personal data is processed, we will protect it under this policy and take appropriate contracts or other measures to protect personal data in accordance with the applicable law.

In particular, we use China data centers to store and process personal data collected and generated in mainland China, except for cross-border data transmission permitted by applicable law.

If you want to further understand the protection measures we take in data transmission, you may contact us directly in the manner described in this policy.

Protecting young children's privacy is particularly important to us. The Service does not target individuals under the age of 14 (or other ages required by applicable law in your country / region) and we require them not to provide us with any personal data. We will not intentionally collect personal data on any child unless we first obtain permission from the parent or legal guardian of that child. If we find that we have collected personal data on that child without the permission of any child's parent or legal guardian, we will take steps to remove that information.

We use your personal data within the minimum period required to implement the purposes specified in this policy, unless a specific law requires us to keep the data for a longer retention period. We determine the appropriate retention period based on the quantity, nature and sensitivity of your personal data, and after the end of the retention period, we will destroy your personal data.

1) During our products and services, according to the user agreement

2) When requested, delete your personal data, the personal data will no longer be retained and we will complete the task accordingly.

When we are unable to do this for technical reasons, we will ensure that appropriate measures are taken to prevent further use of your personal data.

We will irregularly revise, and update, this privacy policy to reflect actual changes in our services. We will notify you by providing reasonable means, including posting a revised privacy policy or sending email notification on our website. We encourage you to check this page regularly for the latest information about our privacy practices.

If you have any questions about our practices or this policy, please contact us by:

SolarEast Heat Pump Ltd.

Email: SDHR@sunrain.com